Appreciation and Request from National Institute of Infectious Diseases, Japan

Dear Passenger,

We would like to extend our sincere gratitude for your patience and compliance in participating in the health observation period onboard the Diamond Princess from February 5th to 19th.

We would like to reassure you, based on your negative test results for the novel coronavirus and a successful medical visit confirming that you do not the fever or respiratory symptoms associated with the disease, that it is highly unlikely that you have been infected with the new coronavirus and can return to your normal lifestyle. We recognize that there may be concern for your health from many family and friends, so we would like to offer you the following guidance and requests from the National Institute of Infectious Diseases:

If you feel unwell during the next two weeks, please reach out for a consultation with the two institutes listed below:

  • A visitor hotline operated by the Japan National Tourism Organization (JNTO)
*Phone number: 050-3816-2787
(Support is available in English, Chinese and Korean)
  • 日本語でのコミュニケーションが可能な方については、以下へのご相談が可能です。

In addition, as you have been carefully monitoring your health for the last two weeks, we would like to encourage you to continue with your usual disease prevention methods. This includes washing your hands often and wearing a mask.

We recognize that the recently disembarked passengers have been in the frontlines in the fight to prevent the invasion of emerging infectious diseases into Japan. We would like to request Japanese citizens for their maximum support in helping disembarked passengers regain their health and normal lifestyles. 

February 21, 2020

National Institute of Infectious Diseases, Japan



Copyright 1998 National Institute of Infectious Diseases, Japan